Shipping policy

Shipping Policy

Last Updated: 5 August 2026

Thank you for shopping with AquaPaws. We're committed to getting your order to you as quickly and safely as possible.

Shipping Locations

We currently ship nationwide within South Africa.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or holidays, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery times are:

Location Estimated Delivery
Major Cities 9-13 Business Days
Regional Areas 9-13 Business Days
Remote Areas 9–13 Business Days

Please note that these are estimates only and may vary depending on the courier and your location.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

Any promotions offering free shipping will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information where available.

You can use this information to monitor the progress of your delivery.

Delivery Address

Please ensure your shipping address and contact details are correct before completing your purchase.

AquaPaws cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

Failed Deliveries

If delivery cannot be completed because:

  • an incorrect address was provided,
  • nobody is available to accept delivery (where required),
  • the parcel is returned to us,

additional shipping charges may apply to resend your order.

Delays Beyond Our Control

While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Public holidays
  • Industrial action
  • Courier network disruptions
  • High shipping volumes
  • Events beyond reasonable control

We appreciate your patience should any unexpected delays occur.

Damaged Parcels

If your parcel arrives visibly damaged:

  1. Take photographs of the parcel before opening it.
  2. Inspect the contents immediately.
  3. Contact us within 48 hours of delivery.

Please include your order number and photographs so we can investigate and assist you as quickly as possible.

Missing or Lost Parcels

If your tracking information shows no movement for an extended period or your parcel appears to be lost, please contact us.

We will work with the courier to investigate and keep you informed throughout the process.

Split Shipments

In some cases, your order may be shipped in more than one parcel.

If this happens, you will receive tracking information for each shipment where available.

Collection

We currently do not offer in-store collection or customer collections.

All orders are delivered via courier.

Contact Us

If you have any questions about your delivery, please contact us with your:

  • Order number
  • Full name
  • Contact details

We'll be happy to assist you.